Complaints indicate a shortcoming in the service we provide; they give us an indication where we need to improve our quality of care.
All service users and their families will be given the information needed to enable them to complain or give us feedback on our service. They need do this in writing, by telephone or in person. We understand if they may not want to be indentified, especially if they are complaining on some one else's behalf.
All complaints must be recorded and investigated, taking statements from all concerned. Following the investigation a written report should be made, appropriate action taken and a letter of response sent to the complainant if known.
The caring company is registered to provide a domiciliary care service in accordance with Care Quality Commission and in line with the standards act. The address of the office has been registered as above.
The responsible person for the service is Maureen Walker who can be contacted at the above address.