The Caring Company

C6 Didcot Enterprise Centre
Hawksworth
Didcot OX11 7PH

Telephone 01235 206 117

thecaringcompany@btconnect.com

The company is a private company. Our services are available seven days weekly. Our office is normally staffed between 9.00 am and 5.00 pm weekdays.

Outside office hours we can be contacted in an emergency only by using the following number 01235 206117.

Complaints

Complaints indicate a shortcoming in the service we provide; they give us an indication where we need to improve our quality of care.

All service users and their families will be given the information needed to enable them to complain or give us feedback on our service. They need do this in writing, by telephone or in person. We understand if they may not want to be indentified, especially if they are complaining on some one else's behalf.

All complaints must be recorded and investigated, taking statements from all concerned. Following the investigation a written report should be made, appropriate action taken and a letter of response sent to the complainant if known.

The caring company is registered to provide a domiciliary care service in accordance with Care Quality Commission and in line with the standards act. The address of the office has been registered as above.

The responsible person for the service is Maureen Walker who can be contacted at the above address.

How we can help

We welcome the opportunity to discuss your care needs or the needs of a loved one on an informal basis. You can call us for a chat on the telephone or we would be happy to pop in to see you to explore your care requirements.

Budgeting

Planning for care can have a considerable impact on the household budget. If you receive a personal care allowance you will need to think carefully about the wisest way to spend it. We are always happy to discuss costs on an informal basis and in the strictest confidence.

Changing Provider

All care providers work in different ways to deliver a service to their clients. If you are unhappy with the service you are currently receiving, we would be happy to discuss your situation in confidence and to offer impartial advice on the way forward.